Notiflux - Notes tagged with bookboon
6

The two kinds of psychology

The two kinds of psychology
Percy Percy 10 days ago
Beke Kahrs | People think and behave differently in certain situations. It can be hard to understand your interlocutor’s point of view if you don’t understand his way of thinking. This can lead to misperceptions and conflicts, which will make it more ...
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8

The customer is always right! how to avoid customer care turning into a nightmare!

The customer is always right! how to avoid customer care turning into a nightmare!
Sasha Sasha 23 November, 2017
Bookboon.com | It’s all about the experience! Good customer service is the source of success of every company. All efforts you invest in other services and products might be worthless if you don’t get customers to return to your business and share the...
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5

Do your employees know how to use email?

Do your employees know how to use email?
HoneyBadger HoneyBadger 20 November, 2017
Bookboon.com | It is now the most popular form of communication in the workplace. Few employees work in the 21st century without needing to send emails. Although everybody knows how to use email, there is a concerning lack of professionalism. The prob...
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9

First aid certification: 6 first aid treatment myths busted

First aid certification: 6 first aid treatment myths busted
Sasha Sasha 16 November, 2017
first aid certification: 6 first aid treatment myths busted
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4

Being a great manager is about being a leader

Being a great manager is about being a leader
HoneyBadger HoneyBadger 15 November, 2017
Bookboon.com | The 21st century has seen some fundamental changes in how managers carry out their work. There are many different management styles today. No matter the organisation, a manager at his or her core still needs to be a leader.  In the race...
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